giornalediregina

It’s been a long time. Apparently, I’ve been busy with work and my drawings. Last week, we had a shift bid and I got the 2 am shift. Gawrsh. I don’t like this schedule; because I’ll spend more time in the office that home. You know, I have to get to the office before midnight. Plus, I can’t work in the gym because when I wake up, they’re closed. Dang.

            They added four reps from the ABAY class. I’m not realy sure who were tey because we haven’t properly introduced yet.

            Here’s what happened during the week:

LUNEDI:

            All of a sudden, MBG was back, thanking me for the flowers I sent him. That’s alright, I still think of him sometimes, but I’m not distracted anymore. We chatted, and I didn’t request for us to talk through mic because Sam was there, and I was looking after him. It turned that MBG was missing because he went to Sea World with his friends. Probably, his girlfriend was with him too, and he didn’t tell me because he didn’t want to upset me. Whatever. I just don’t care anymore. Yavuz was right all along. I should’ve listened to him. We went to bed.

            Start of hell shift. We move to new stations. I love my new stations, so are my seatmates. Ate Sally is on my left, Louie is on my right.

            I talked to Sean. He was wondering where I was all along that we didn’t talk. I told him that I changed schedules, and now I’m back in hell shift. Hahaha. He thought I went on a vacation.

MARTEDI:

            Hell shift is really hell shift. My system and body clock is jammed. I wasn’t sleepy or something, but so lazy. I’m not really into it. I started committing numerous errors again because of this stupid schedule. TL warned me: one more error, I’m out. Whatever. Seriously, I’m leaving anyway. I told Louie and he offered to help me with writing my resignation letter.

            TL logged me out, and coached me. Those errors were not really errors, actually. I listened to one cal, and it’s perfect except that I put in the pharmacy phone number. The comment was that I shouldn’t have put that without saying what it was. Obviously, if they listen to the call, they’ll find out that it was the pharmacy phone number. Stupid QA. I tried justifying my side, but Tl wouldn’t listen. He doesn’t get it. Probably, it’s because it’s not him who takes the call. I weighed my options; I’m going to resign and quit.

MERCOLEDI:

            Still hell shift. Who am I kidding? It will never get any better. I told my Mom about my resignation. She told me that she’ll support me whatever I decide to do. Aww, thanks Ma.

            I went to the office, just like usual. Louie helped me write m resignation letter. I asked OM if I can render 15 days only, but she said it should be 30 days. Sje looked worried when I told her that I’m thinking of resigning, which was a lie, actually, because I already decided to quit.

            After our talk, I wrote my resignation and submitted it to TL. I’m officially rendering my 30-working days. I love the job and the people. It’s so sad.

GIOVEDI:

THE BITCH SERIES

Part One: The Raging Bitch

            There’s this hysterical lady, who was yelling at me over the phone, telling me that she needs Effexor, which requires PA. She was told that the PA wasn’t approved yet, so she was really angry. I checked the PA on file; it’s approved. I’ve gone one word for the PA rep she called: JACK ASS. I tried telling her that it’s approved, and she can get her med, but she kept yelling at me. I just shut up and listened. It turned out that she’s bipolar, and she tried everything, like Wellbutrin, but this is the only medicine that works. She talked for like, 15 whole minutes. Dang. When she’s done, I told her that she was given wrong information, and PA was approved. She thanked me, but didn’t hang up yet. She wanted to make sure so she called the pharmacist. The pharmacist processed it for 30 day supply, and it came back 40 dollars. She started yelling at me again. It’s not my fault, hey. I did a test claim for 90 day supply and it went through for 40 dollars as well.

            I told her to call the pharmacy again and have them back out the first claim, and reprocess for 90 ds. She was crying hysterically as she dialed her mobile phone. She was put on hold for a long time. While she was put on hold, we chatted. She apologized for yelling at me. I told her that I understood, and it’s okay because I’m used to it.

            “You guys don’t deserve to be yelled at,” she said. “Duh, you just did,” I wanted to say. “Rudeness = autofail”, it says there in my monitor. “You’re really a bipolar, huh,” I told myself. That thought made me want to laugh out loud. She also quoted, “When I don’t take this med, I turn into a raging bitch.” That made me want to laugh some more.

            The pharmacist on the other line answered, and the caller told her exactly what I told her. The raging bitch was happy now and she told me that I’m her hero. “I’m just doing my job,” I said.

            “Then, go and drink a beer for me.” Raging bitch said.

            “Oh, thank you, but I don’t drink.” I said in my sweetest, princessy voice. I didn’t really know why I said that.

            “Then go and have a Pop instead.”

            Uso pala sa kanila ang Pop cola? LOL

Part Two: The Crazy Bitch

            I haven’t recovered fro my first call yet and another bitch followed. Well, not exactly. This old nice lady called for her daughter. I need the verbal authorization, so she called her daughter. It’s PTD case. Dang. It’s one of the hardest cases, if you ask me, because you can’t base PTD on pure logic. It’s totally illogical, if you ask me. If you analyze the whole thing, it’s kind of silly. I don’t get that.

            Her daughter was like, “Oh, hello!” She said that in a very sweet voice, She mentioned that she talked to a rep yesterday, (namely me) she forgot her name, and the case was even escalated to TL. That’s why her name was so familiar, because it was my call. I resolved the problem the way I did yesterday.

            “I had my mother called because I’m a crazy bitch, and I know I’m gonna yell and lose my temper again.” Yeah, right.

            You know what, I really love this job. It’s my dream job. But sad, I guess, IT USED TO BE. If they just listen to my long calls, they will see how good I am in handling irate and yelling callers. Probably, I’m good now before I’m used to it. Anyway, I already took a big brave step of quitting. I know it’s not in my principle to quit, but resigning is a more glorious and noble than termination. Haha.

SABATO:

            James told me that TL asked him to fax the form to the crazy bitch, but there’s no PTD instruction. TL is such a neglectful dude.

            It’s Maan’s last day We had a small party after shift. We took pictures of ourselves. Carl showed u. I missed him so much. We welcomed the two reps who joined us 5 days ago, fresh from ABAY class.  The new rep, Mimi, asked TL is he has any smoking rep, because she noticed that nobody goes down to smoke during breaks. Maan told me, “Reg, wag ka mag-di-diet,” while we’re eating. I’m gonna miss her so much.

We ended the party. Anj, Jess, Mitch, Maan, Ate Allen, Carl and I stayed to clean up the mess. We have some left-over Coke; we toasted, “For our bright future.” Then we group-hugged. I went home. It was very dramatic.

            By the way, before we started the party, I checked my YM. MBG left an offline message. I think he’s worried because I wasn’t online last Thursday morning, which is our usual time. That’s so sweet. I dropped by at SM Molino to buy more Disney movies tapes.

            I went home and logged in. I saw the profile comment from MBG. He was wondering where I am. “I’ve been looking for you. Where is my princess?” He said. Aw, that’s so sweet. I can’t help but to smile. I went to bed.

            I woke up in the evening. I watched “Enchanted” with Ed. I’ve seen that movie before, but I’m still fascinated with it. I started to sing, “True love’s Kiss” in my mind. It’s the most powerful thing in the world, according Giselle. I so love that movie. It showed me happily ever after still exists, even if you’re not with a prince.

DOMENICA:

            I woke up very early because I need to run. I need t burn the carbs I took yesterday. It was really boring in La Joya, because I don’t know the people there anymore. Probably, I felt like a stranger because Mark and Krissie weren’t there. I went home and made breakfast. As usual, I made garlic toast. I logged in and MB found me.

            “There she is…” he said. I don’t know. I just felt so happy.

            We talked about a lot of things. I told him about the “Toast for the bright” future.” He joked about something like a nookie on the pantry. I was clueless, and he patiently explained what the joke was about. Oh. Not very pleasant, and definitely not for kids. Well, I thought it’s some kind of food, because it sounds like noodle or cookie. Here we go again; we talked about this before and I drew the line, but still. Never mind, I still like him. My aunt said, if you can’t change someone, just accept him/her the way he/she is.

            He told me that he liked my personality. Probably he thinks I’m so cute; I pointed it out to him, but he said that he was attracted to me before he even saw me. Oh. That’s good to know. He said that I ask silly question so it’s his turn to ask one.

            “What will you do if I kiss you?” Dang. That’s not a silly question. That’s a hard question. I stayed quiet for a moment. Really, I never thought of that.

            “Say thank you?” I said. Oh no, dumb and stupid answer.

            “Kiss back?” Oh no no. More stupid and dumber answer. I gotta be honest to him.

            “What’s the right thing to do?” I asked.

            “Would you push me away? Because you’re embarrassed or you don’t feel the same way?” Finally! A multiple choice! I chose letter A. I told him that it would be my first kiss, so I’d be embarrassed. I guess I wouldn’t push him away, I’ll just back off, you know. He’s surprised, because he knows I dated before. As far as I could remember, it’s just Stephan, and that was only a quick peck on the cheek. Yikes. Hahaha. I remember that day. Steve the Swedish dude leaned to kiss me on the cheek and I hesitantly made beso-beso. Pretty much, that was it. No lip-contact. You never know where those lips came from J I don’t remember having beso-beso with other guys. J

            But don’t get me wrong. I’m not totally unaffectionate. I hug people a lot, even my guy friends.

            He needed to go and I showed him the butterfly I drew for him He said it’s cute, but I think it’s too silly. Well, I’m silly. He said that I should try to draw him  a la Rose in Titanic. I replied, “Sure.”  Ship is easy to draw.

         I didn’t really know what I was thinking. Ate she must’ve hypnotized me. I went to their house earlier today, and she’s about to leave for work. She talked me out of taking her Labradors to our house. The dogs were so cute and adorable; I walked them for few minutes. Whew. It was like working out in the gym. Good thing, I was wearing my Wellpoint v-ball jersey. The problem was the miniskirt. Haha. The dogs were so rowdy and “malikot” that they kept on jumping at me, and my les got so dirty. I took the dogs to our house, and Mom wasn’t so happy about it. She said, “Sheryl left everything to us; Sam, Chockey and Barrack.”

            Since I took the dogs home, they’re my responsibility. I gave them a bath, fed them and cleaned u their mess. It was so tiring. I didn’t know what I get into.

That’s one heck of an adventure. Haha. Okay, here’s what happened: 

            I woke up 5:30 in the afternoon, and it was raining so hard. I figured that I’d be stranded in the GTE Station again if I don’t leave home early for work. I wasn’t stranded in the station, but the problem was the traffic jam. It was flooded in Daang-hari, so we’re stuck there, for like, two hours. It was a hopeless situation. It’s raining, and traffic won’t budge. Since I’m in PDP already, I couldn’t afford to be absent again. It’s better late than never. I bravely asked the girl who was sittin beside me, “Miss, Northgate ka ba?” She answered, “Yes.”

            “Tara, lakad tayo?” I asked. She refused because we’re still far. I waited for a couple of minutes. I made up my mind. I didn’t wear Havaianas and miniskirt for nothing.

            “I’m going to walk,” I declared. She suddenly said, “Teka, sama na ko!” We both got out of the van. I opened my umbrella and started walking. It’s like end of the world, and the cars were rushing to somewhere safe. I felt like Leelee Sobieski in Deep Impact, protecting her baby, only that I’m protecting my backpack from the rain, and I wasn’t with Elijah Wood, but with another desperate-to-get-to-the-office-girl.

            We approached the “Nile River”. The cars’ died down when they tried to pass through. The flood was up to the needs. Good thing I wore a short miniskirt and Havaianas. I looked to the girl I was with. She’s wearing sandals and skinny jeans. She smiled, nodded at me, and said, “Wow, reding-ready ka, huh.” Then, she started folding her jeans.

            “Let’s go? I asked when she was finished folding her jeans. She nodded. Here we go. I dipped my feet in the dirty flood, and started to walk. A man in an SUV stopped us. He told us to get in his vehicle. I didn’t think twice. You don’t know what’s out there. I was afraid that a snake or a big rat might be swimming out there, so I got in the van. The girl and I were joined by another girl and three boys. We made it through the Nile River without the engine dying. Yay! After that, we’re stuck in traffic again. We got out of the van, thanked the nice guy and started walking again.

            We saw a lot of people walking. From the way they dress, I could tell that they were call center agents too. It’s like a “call center crusade.” Haha. I removed my jacket because it was freaking hot, though it’s raining. I tied my hair in a pony tail while the girl held my umbrella for me. We introduced ourselves to each other. Her name was Aishi, and she works in Genpact. She’s so cute too. J

            A golden cab passed and we hitched. The driver didn’t accept our payment because he’s off-duty. Wow, he’s such a kind-hearted person. The cab stopped moving so  we had to walk again. Fortunately, the jeeps going to Alabang weren’t that full so we took them.

            At last, we arrived at Northgate. Aishi thanked me for taking her with me. Haha. At least, I got a new friend.

            I arrived at the office. There were few people. I bet they’re all late.

            I washed my Havaianas sandals and my feet. Yikes. I don’t like to get leptopirosis. I’m really worried that I’ll get fired for this.

            Yesterday, Anj arrive early and she complained that “the girl who never shuts up” was getting on her nerves. I didn’t really know what she did to Anj, but according to what I understood, it’s something embarrassing. Whatever. I don’t really care. We’re not friends anymore, that’s why. My problem with her was solved forever and ever.

            I asked if I could hug Anj because I felt like hugging someone. I hugged her on the waist (I was sat down, and she’s standing between me and Mitch) and she blurted out, “Oye, alam mo ban nagseselos sayo si Arcel?” I let go of Anj and said, “What? Ano naman ang kinalaman ko sa kanya?

            Anj told me that Arcel was jealous because when they talk to me, they’re all lively and excited, but when they talk to her, they seemed dull and bored. Is it my fault that I’m interesting? Haha! It’s not my fault that she’s nonsense. Sometimes, I am nonsense too, but in a happy way, unlike her, who’s all nonsense in an emo and whiny way.

            I had two VTO lunches, and an early shift. I was home by 5:30 in the morning. I went online to see if MBG replied to my message. Nope. I wonder what’s taking him so long to reply. He said he’s not upset with me the last time we talked. It must be his Lasik surgery. Or, maybe, he’s having XOXO with his girlfriend. I’ll just give him space, like what I always do. He’ll just show up.

            I talked to Yavuz before I went to bed. He told me to stop talking to MBG because the more I do that, the more I’ll be closer to him. If that’s the case, I’ll have a hard time moving on if ever I need to. So, I lied to Yavuz. I told him that I’m not talking to MBG anymore. I really felt guilty lying to him, because he’s like a brother to me, and he gets my cheesiness.

            I went to bed because I was so tired.

Counting my last days in this company. I already warned Mom. I need a new job. I’m not yet fired, but I have a strong feeling that I will. Please, no. 

            Anyway, I’m still waiting for the flight crew job. I guess that will be the biggest challenge that I will ever face in my whole entire life. Hello, we’re talking about dieting here. I can work out, of course, but I can’t just stop eating. You see, I eat right. Just right for my age and size. A flight attendant must be pretty an tall, you know, an I’m just TALL. I hope I can make it through.

            Auntie Nene finally decided to let mom take care of Sam. So, everyay, Sam goes to our house. I love that super-energetic kid.

            Sam was there the last time MBG and I talked. MBG was so understanding. I was excusing myself every 10 minutes to attend to Sam, who was enjoying throwing Eayore the Donkey of the window and he claps in amusement whenever I go out of the room and out of the house to get it.

            As usual, MBG and I talked about the things we usually talk about, like Kenshin Himura, samurais, 300 and Spartans, while I was watching Sam.

            He said that he doesn’t like to have a baby girl, because it’s hard. The girl might get pregnant when she turns into a teen. I strongly disagreed. It really depends how the parents raised the girl. Probably, he’s just afraid of his own ghost. I pointed out that he’s such a hypocrite, and he just laughed at that. J

            Girls are complicated, I get that. But not so much if you raise them right. Probably, he could say that because the girls he’d been with were like that. Haha, yeah, psychos.

I mentioned to him that I heard Ed on phone with his girlfriend using “Bebs” as term of endearment. Yuck, so corny. MBG gave some mushy names such as, “sweetie pie, honey bunch, honey bunny, et cetera.” He asked me what I call my significant other. Really, I don’t call someone something, just a simple “hey you”. I forgot to swing back the question, which I always do every time we talk (a very good technique that I learned from Normann Dale, which was one of the factors why I fell for that dude, that can make someone a good conversationalist), and I was glad that I did forgot, not to mention Sam bumped his head on the wall and I had to go to him.

            We went to be at exactly one o’clock am. Before I hang up, I asked him, “What’s your name again?” Haha. I got him! He thought I was serious. He asked, “Do you seriously don’t know, you just want me to say it because you don’t know how to pronounce it?” Uh-oh.

            “Of course not,” I denied. I swear, I know how to pronounce his name. “Gareth, right?” I asked. He laughed. How can I ever forget? We’ve known each other for so long. How can I not know his name? I just want him to say it. J

            “Right.”

            “I’m just being silly.” I said.

            “Good night, silly Princess.” He said

            “Good night, Gareth.” I said.

            “Good night, Regine.” He said. And then I hang up.

            By the way, I talked to KR the other day. His hair was long now. I told him why I left school. He was surprised because he knows me as “Hermione Granger”. You know, I was studious. I was hesitant to ask him about how the things ended up with him and Min. He said that they didn’t break up. I was a long distance relationship, and they tried (or at least they did) to work it out, after he arrived in Australia.

            “Baka my BF na siya,” KR said. Well, I don’t know. All I know was Min is seeing someone. I didn’t tell him. What for? For him to slit his wrist again? If he does that again, just because of what I told him, I won’t forgive myself. I successfully strayed the conversation away from the topic that Min is seeing someone.

            KR told me about Southwales. There’s no snow, but it’s really cold there. He still calls me “Princess” just like back in highschool years. He was late in enrolment, so he’s not going to school this semester.

            I told him about my life being a call girl. He asked me if I flirt with callers. I said yes and he was surprised. I could tell that he was shocked, because that’s not me that he used to know. I was “goody-two-shoes,” and a geek during highschool. He teased me, saying, “Dalagang-dalaga na si Princess!” I had a good laugh at that. I told him if I’m “dalaga na”, Yin is more “dalaga”, because she puts blush-on her face. Haha. Too bad, I had to go to bed so I had to cut our conversation short.

      Janice is back. She sent me a text, saying that she admitted her feelings to Stephen when she got drunk, on boar. Oh my gosh. She’s so brave! I can never do that! I really admire her. I hope we can meet some other time to talk about this

           I went to the gym this afternoon to workout. Too bad, Ate Vicky wasn’t there. I just did cardios for 45 minutes. While I was on the stationary bike, A couple came in. The husband got on the treadmill an eventually, he sweat. Gross! Ew!. It’s really gross. I was grossed out to death when I saw his hairy arms sweating, and it was dripping. Yuck.

            I went home and prepared to go to work.

            This is so boring. I realized that what we do in a call center is to answer calls. And I’ve been doing this for nine months already. And counting. God help me please. It’s becoming routinary.