Whoa. It’s Saturday. Thank God.
Well, I’ve been busy this past week, because of my new job as a DAA in First Source Solutions. Technically, this past week was only a training for me, and it’s all or nothing, like my ACE Training in Teletech.
The training started venerdi, last week. There were three TLs in te team, and the rest were all DAAs. There were newbies and veterans, and I guess, I felt like a veteran, you know.
My trainer was a big dude, and his name was Bryan. I think he has chinese blood. He’s very good, and somehow, cool. He’s very considerate and generous when it comes to giving breaks. He’s not boring unlike the other trainers.
The training was supercool, and I think I recovered already. You know, TeleTech crushed my self-confidence by axing me out so early out of the company, although I learned so much. I should thank TeleTech, because I was able to apply all of the things I learned there, here in my training.
I was able to show confidence this time, because i was successful into convincing myself that I’m GOOD, i’m just shy to show it. And this time, I NAILED it.
And yesterday, it was the judgement day for all of the DAAs. Everyone was so nervous that the room looked like as if someone was dead and we’re grieving. It’s so quiet. But Bryan, being a good trainer, gave us tips and motivated us.
We had our lunch early, and after that, we started the Free Speech Assessment and the Call Simulation. The FORCE was so with me. Haha. Bryan asked us who wanted to go first, and nobody raised his or her hand. So he pulled out the attendance sheet and said, “Okay, I’ll base it on the attendance.” Oh crap. I remembered that I was the first person who signed. “Pri,” he said. “You’re up first.” I knew it. There was no room for nervousness, I guess. I stood up, smiled and convinced myself that I was confident and I can do it. I failed once, and I’m not going to fail twice, I told myself. Everybody in the room wished me luck. i thanked them and got out of the room to face the challenge.
I don’t know if I was lucky or what, because there’s no Indian in the panel, as opposed to what Bryan said. You know, he said that Nidi and Poovy would be there. Haha, the Indians come in around noon, and it was quarter to eleven when I had my turn for Free Speech and Call Simulation. Lucky me.
Bryan asked me a question, and I answered it deliberately. The moment I started delivering my speech, Bryan started writing comments on his “handy-dandy” notepad. It just came out of my mouth, you know. When I ended my speech, he slapped me on my left shoulder and said, “Very good,” stood up and excused himself to get something. It didn’t take him long, and when he got back, we started the call simulation.
While we’re doing it, he was also writing on his notepad. When we’re done, he showed me his notepad and slumped on his chair. I slowly leaned to take a peek. Whew. No bad comments, all good. I improved. I was so happy. Bryan said, “Look, do I really have to coach you? You did a great job. You passed, go back inside the TR.” YES!!!! “Just don’t tell anyone about it, okay?” He said, when I was about to enter the TR. I said okay and when U got it, everybody started asking about how it went. I’m a “woman” of word, so I pretended that I don’t know, and just sat down in one of the swivel chairs. Everybody was still bugging me out, but I was difficult. Nobody got any information out of me.
Von was up next, but I wasn’t worried about him, because he’s the most confident of us all, and one of the best students, too.
Nidi came, and her presence made others nervous. That means another person in the panel. Well, I was so lucky, I guess. We had out fifteen-minute break and during our break, I saw Rose and Nidi holding hands while talking on their way to the pantry. Nidi is very nice, i could say. The first time I saw her, I was scared of her, because she looks like, you know, difficult and sarcastic. She and Rose chatted as if they’ve been friends for a very long time.
When we got back in the TR, I practiced typing because I didn’t have anything to do. Miko started chatting with me, and my first impression of him just faded. I thought he was snobbish. We talked about our experiences being CSRs and he asked me some stuff about girls. You know, tips.
The day ended, and so far, there were only two people who were in trouble. Bryan announced our work sched next week, and we talked about the celebration. He said he thought he’d pass for this because his teeth was hurting. I pointed out to him that he can use straw. He just looked at me and laughed as if I’m sort of freak. He asked me, “Pri, you don’t drink, noh?” I said, “Yes, I don’t drink.” And he said, “Oye, a drinking tip from a person who doesn’t really drink,” Well, that’s only a suggestion….
After work, they all went to Applaya for a drink. i said I’m gonna pass because I don’t drink, and I took off before anyone sees me. Miko caught me sneaking out, and I told him that i have a lot of things to do.
I went home, and I passed Denden, playing volleyball, using Krissie’s ball. I was so pissed of because she’s not taking care of it. I mean, she didn’t really care about it, por que it’s not her property. Ah, these people. I scolded her, and Charles and Yang just laughed at me. I was damn serious, you know, but they didn’t tak me seriously. They thought I’m just this big, naive girl, who’s not capable of doing anything scary. Whatever.
When I got home, I went online and chatted with my friends Amil and Janice. But they have to leave early. Amil wasn’t feeling great yesterday, and Janice had something to do.
I chatted with Colo and Neomac, and the rest of their gang. They’re so funny. But I sort off disconnected when midnight stroke.
