LUNEDI:
I woke up around 9 am. There’s a storm coming, so the classes were canceled. My fratelli stayed home all day. I talked to Tyler. We talked about few things, like the new mummy movie and our conversation didn’t last that long, because I had to go and eat lunch.
I just read the whole day, and went to the gym at four in the afternoon with Krissie. There’s a lot of guys in the gym, and some of them were drunk, and that scared the hell out of me. I got myself ready to give out a karate kick in case that some of those drunk guys try to touch me. One of the drunk guys asked me if me and Krissie were sisters. I ignored him, and I went with my routine. Krissie was a real sport enthusiast and very athletic. We’re done by six, and I went home to prepare for work.
I went to work early, because I felt that something good would happen that day. I stayed in the pantry and read Caroline Miniscule. Vin showed up, and then we talked about books. I really love talking to Vin, because he’s damn smart. Our shift started, and we went on live calls. Fraya was there; she just checked how are we doing. Ray picked me to go live, along with other seven people from my team. I was on a live call when Ray approached me and asked me to be a floor support. Wow. Here’s how our conversation went:
RAY: Pri, wanna do floor supporting?
ME: Uhm, I don’t know yet. Do I have to decide now?
RAY: Yes.
ME: Didn’t you ask somebody else if they wanna do it?
RAY: No.
ME: If we don’t have somebody to do it, I’ll do it….but why me?
RAY: Because you’re the only person who’s qualified for that position.
ME: Okay, I’ll do it.
RAY: So, will it be okay for you if you report here tomorrow, four in the afternoon? And 8 in the morning the next day?
ME: What?!!! Okay, sure.
RAY: Good, I’ll put your name on the list. Thanks.
ME: Thank you.
Ray left and I continued with the live calls. When my turn was done, I went back to my work system. My team were scattered, and they were talking to other teams, because they have nothing to do. I tried to keep myself awake and listen to Ray’s quiz game.
The new floor supports were huddled, and Gotham talked to us. He told us what to do and encouraged us to set an example for other agents by showing up early to the next shift. After that, we went back to our work stations.
We had an early lunch, and the gang went to Mcdonalds, but me and Hiromi went to Jollibee. We’re on the line, waiting for our turn to give our orders when I turned around and saw Gotham standing at the back of the line next to ours. He smiled at me, I said “hello” and he said “hello” back to me, and he transfered to our line. I was just shy to talk to him, but I
Ray was so nice, and he let everyone do whatever they want. Some people slept under the systems. Me too, but to the fact that I’m a big person, I couldn’t fit under the systems, so I just dozed in my seat. I buried my face in my arms, and after several minutes, I looked up because I felt a burning sensation that somebody was watching me. That’s right, somebody was watching me. Gotham, the handsome Indian was about to tap me in the back.
Gotham- who hardly looks like an Indian; he looks more likely a Brazilian- asked me if I was okay. My heart was pounding because he’s one of the bosses, so, I pretended that I was really sick. Ray came into my rescue, and told Gotham that i’ve been complaining sick since I arrived. Gotham suggested that i should be sent to the clinic, but I cut him out, and told him that I tried to go to the clinic, but the nurse wasn’t there. He left us and check other people. I heard that he caught Gio and Honey.
MARTEDI:
My shift ended and I went home. I tried to sleep, but I was so excited. I only slept for a couple of hours because of excitement, but I ran late, though. When I got there in the office, the huddle was finished and the AM informed me that I was assigned to Fraya’s team again.
I approached the team, and Bebe introduced me to the team, but she said I need to give a speech. I told them about myself, and why I was there- I don’t know either, I just made up a story (I was there to do pre-evaluation calls), and I was there to help them also.
We started the pre-assessment right away, and there were many people, in my opinion, who will fail. They didn’t know yet the spiels for different scenarios, and they kept looking at me, asking me what to say if they encounter a “not-found” listing. Mein Gott.
There’s this Norman dude (not my friend), who was watching me while I was do the pre-assesment calls. He asked me if he could go next and I said yes, and we started right away. I think he’s good, and I asked him if he worked in a call center before. He said yes, and I’m not surprise, because he was really that good.
I ate lunch with Norman, and I think he was so sweet. I was almost done with my food, which were rice and pork steak (Mom didn’t cook anything, that’s why I was forced to eat it) when he showed up and sat next to me. He started eating, and just to be polite, I stayed with him, even though I was finished with my own meal. He asked me to taste his food, but I politely refuse because I had enough for that night. We went back to the floor after lunch, and I continued the pre-assesment calls.
Before I left, me and Maan had a little chat wit Norman. He worked in ETelecare before, and he left because he wanted to finish his second course, which was BS Nursing, in Southville College. Cool.
Gotham let us go early, because we have to report at 8 in the morning, the following day. I went home, forced myself to sleep, in order wake nup early the next day.
MERCOLEDI:
I guess I was excited. I woke up at exactly 5:30 in the morning. I went to work an hour early. Gotham gave us the instructions, and I was paired up with Aladdin, who was very nice, if you ask me. Aladin was not a hottie or what, but one this is for sure: people like him because he’s funny.
I wore my blue dress, and everyone noticed it, including Gio. I was like, “Duh, I’ve worn this dress for like, 3 times already, and you just noticed it now?” But I realized that they failed to notice the blue dress because it was paired with wrong shoes. I wore the dress with high heels this time.
When it was time, the wave 3 arrived. Fraya, me and Dean (Aladin) introduced ourselves to the wave 3 of 27 people. Fraya went up first, then me, and then, Dean. I warned everyone not to call me ma’am because I’m only nineteen. But there are some hard-headed people. Yeah, they called me ma’am at first, but I repeated that I shouldn’t be called ma’am, because I don’t like it, they called me “ATE” and “MISS” which is ten thousand times worse than “Ma’am”.
We started with the Process Training. Wow, good thing I was a floor support, and I had the chance to review again. But I think it’s more difficult to be the teacher than to be a student. Especially in my case, because I have short patience.
GIOVEDI:
And what made my job more difficult was that lady with problem attitude. She’s a slow learner, but that would be okay, because it’s my job to train her, but she’s so difficult, you know. She doesn’t follow instructions and she’s very sarcastic. I was pissed off, and I tried to get rid of her by sending her at the back of the cluster. But that’s a wrong move. Because Choi, the representative from Verizon, spotted her.
I don’t know what’s Choi’s intention, but I think, she intended to help Amilie. But Amilie is dumb to notice that, and she pulled again her silly antics. Dean approached the two, so I thought they won’t need me there, and I focused my positive energy with out other trainees. Hahaha.
When I had the chance to ask Dean, he told me that Choi was pissed off with Amilie and she asked Fraya to transfer her to the middle of the cluster. I don’t know how did Amilie found out that she’ll be moving, and she asked me why. I don’t know what to say, and I just made up another lie. I wasn’t comfortable saying the truth, ad I know it’s wrong to lie, but what choice do I have? That’s an old woman, and I can’t find a kinder way to tell her. What am I suppose to say? “Uhm, ma’am, you’re transferring because you need more attention.”
I forgot what I told her, but I was sure, that’s it’s another dumb lie. I don’t even know if I convinced her.
Jeru, one of the new trainees, had a fever. I got medicine from the clinic for him, because he can’t miss the process training. Then, it occured to me; being a leader is like also being a servant. A leader should be willing to do whatever things for their people. That’s what I learned.
It’s payday, and I planned to withdraw my salary in AFM. On my way out of the First Source building, I saw Fraya on the elevator. I was lucky, because we saw her best bud, Gel (a TL also) on our way out. They invited me for a ride (Gel owns the car) and we went to Home Depot to withdraw from the cash machine. Gel dropped Fraya in South Station. It’s a long ride to SM Molino, but I guess, me and Gel didn’t run out of things to talk about. Gel was funny, and I thought he was gay. But then, he told me that he’s married with three kids.
Gel dropped me near SM Molino, and I went inside to meet my mom. Wow, I should wear that gorgeous red dress more often, because everyone was looking at me. Well, they’re looking at the dress, but not at my face. Haha.
My mom and I ate in Greenwich. We had garlic bread, veggie pizza and lasagna. We saw Macky on our way out, but I wasn’t in the mood to stop for a chat, so I just tapped him on the back and waved. Guess what, he called me “Ma’am” too! God. What’s wrong with me?
We went shopping, but unfortunately, I didn’t find anything worth buying. Instead, we bought a chocolate cake. I went home, mom went back to Woodstate.
The boys were ecstatic because I gave them a hundred bucks each.
VENERDI:
Last day of the Process Training. The trainees were so nervous because they’re having their assesment at the end of the day.
I found out that Gopal would be my new head. Oh my gosh. I didn’t know what to think, because I’m really having a hard time understanding his accent.
Evaluators arrived, and I was surprised that Norman was included. I felt the connection, but I shrugged it off. Can’t be, I told myself. But I accidentally bumped into him. He was about to open his payslip. And he was willing to show me!!! Haha. He showed me his payslip.
I stayed a little longer, because I can’t leave our trainees. I started offering water to nervous people. I got tired of what I was doing, so I sat down and chatted with trainees. I gained new friends, and knew a lot of things about them.
But for Maan and me, it’s a bonding moment. She stood with me for the rest of that evening. We had dinner in Jollibee. It was raining very ard that time, and we need to go back to the office right away, so we ran in the pouring rain. I was all wet, and Maan told me to remove my pants because she’ll dry it using the hand-blowdryer in the restroom. Haha. We did it, and we went back inside. I slipped on my Bossini jacket to cover up my “wetness”. I also pulled my wet hair into a pony tail, because it was ruined. That’s the first time I did that.
We spend time goofing off with our new friends (JB, Ediboy, Weng and the others). Norman told me that he’s not 27 years old. He’s only 21. He was joking, but I bought it. Haha. Silly me. Really, he doesn’t look like 27. I always like to talk to him, and I don’t know why. Maybe, I’m turning into him for comfort, because my best bud, the other Norman had left me for Robert Arkay. Haha. Anyway, there are rumors about my best bud. You know, people think now that he’s gay.
I’d like to stay, but it was already late, so I told them that we’re going. I reached home at exactly midnight.
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